TERMS & PRIVACY

Last Updated: June 18, 2025

WELCOME TO SAINTE CACAO

By visiting shopsaintecacao.com or purchasing our products, you agree to these terms and our privacy practices. We’ve crafted these policies with the same care and attention we bring to our formulations—clear, comprehensive, and designed with your best interests in mind.


TERMS OF USE

USING OUR WEBSITE

Your Account

Creating an account is optional for browsing but required for purchases. You’re responsible for keeping your login information secure and for all activities under your account. Please notify us immediately at help@shopsaintecacao.com if you suspect unauthorized access.

What We Expect

When using our website, please:

  • Provide accurate information during checkout
  • Use the site only for personal, lawful purposes
  • Respect our intellectual property and that of others
  • Avoid any activity that could harm or interfere with our website

ORDERING & PURCHASING

Product Information

We strive for accuracy in all product descriptions, images, and pricing. However, colors may appear differently on various devices, and we reserve the right to correct any errors. All prices are subject to change without notice.

Payment & Orders

Payment is required at the time of ordering. By providing payment information, you confirm you’re authorized to use that payment method. We reserve the right to cancel orders that appear fraudulent or violate these terms.

Shipping

Orders typically ship within 1-3 business days. Shipping times and costs are displayed at checkout. We’re not responsible for delays caused by shipping carriers or customs for international orders.

RETURNS & EXCHANGES

We accept returns of unopened, unused products within 14 days of delivery. All returns are subject to a 20% restocking fee, and customers are responsible for return shipping costs.

For hygiene and safety reasons, we cannot accept returns of:

  • Opened or used products
  • Products without original packaging
  • Items with broken seals

To initiate a return, contact help@shopsaintecacao.com with your order number.

INTELLECTUAL PROPERTY

All content on our website—including text, images, logos, and product designs—belongs to Sainte Cacao and is protected by copyright and trademark laws. You may not copy, reproduce, or distribute our content without permission.

DISCLAIMERS & LIMITATIONS

Product Use

Our products are for external use only. Discontinue use if irritation occurs. We recommend patch testing before first use. Products do not provide UV protection.

Website Disclaimer

Our website and products are provided “as is” without warranties. We’re not liable for indirect damages or losses arising from website use or product application.


PRIVACY POLICY

YOUR PRIVACY MATTERS

We treat your personal information with discretion and care. This policy explains what information we collect, how we use it, and how we protect your privacy.

INFORMATION WE COLLECT

Information You Give Us

  • Contact details (name, email, address, phone)
  • Account information (username, password)
  • Payment information (processed securely through our payment partners)
  • Communication with our customer service team
  • Product reviews and preferences

Information Collected Automatically

  • Device and browser information
  • Pages visited and products viewed
  • IP address and general location
  • Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and products
  • Send marketing communications (with your consent)
  • Prevent fraud and ensure security

SHARING YOUR INFORMATION

We share your information only when necessary:

Service Providers: Payment processors, shipping companies, and other partners who help us operate our business Legal Requirements: When required by law or to protect our rights Business Transfers: If our company is sold or merged, your information may be transferred

We never sell your personal information to third parties.

YOUR CHOICES

Marketing Communications

You can opt out of promotional emails by clicking “unsubscribe” in any marketing email or by contacting help@shopsaintecacao.com.

Account Information

You can update or delete your account information by logging in or contacting us.

Cookies

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

DATA SECURITY

We use appropriate security measures to protect your information, including encryption for payment data and secure storage systems. While we work hard to protect your information, no online system is 100% secure.

INTERNATIONAL USERS

Your information may be processed in countries other than your own. By using our website, you consent to this transfer and processing.

CHILDREN’S PRIVACY

Our website is not intended for anyone under 16. We don’t knowingly collect information from children.

CONTACT US

For questions about these terms or our privacy practices:

Email: help@shopsaintecacao.com


COOKIES & TRACKING

WHAT ARE COOKIES

Cookies are small files stored on your device that help our website work properly and improve your experience.

TYPES OF COOKIES WE USE

Essential Cookies: Required for basic website functions like checkout and account login Performance Cookies: Help us understand how visitors use our site so we can improve it Preference Cookies: Remember your choices and settings Marketing Cookies: Used to show you relevant advertisements

MANAGING COOKIES

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Safari: Preferences > Privacy > Manage Website Data
  • Firefox: Settings > Privacy & Security > Cookies
  • Edge: Settings > Cookies and Site Permissions

Disabling certain cookies may affect your experience on our website.


LEGAL INFORMATION

GOVERNING LAW

These terms are governed by the laws of Texas, USA.

CHANGES TO THESE TERMS

We may update these terms occasionally. Significant changes will be posted on this page with an updated date.

CONTACT FOR LEGAL MATTERS

For legal questions or concerns, contact us at help@shopsaintecacao.com.


By continuing to use shopsaintecacao.com, you acknowledge that you have read and agree to these terms and privacy practices.